Privacy statement
Laag Holland Tourism Office
Bureau Toerisme Laag Holland Holland considers your privacy important. We treat personal data with care and process them in accordance with the General Data Protection Regulation (AVG) and other applicable privacy legislation. In this privacy statement, we explain which personal data we process, why we do so and which rights you have.
1. Who are we?
Laag Holland Holland Tourist Board
Chamber of Commerce number: 51504138
Data protection contact: Eefje Heijmans-Wassenaar
E-mail address: e.wassenaar@laagholland.com
Website: www.laagholland.com/en
2. What personal data do we process?
We may process the following personal data:
When visiting our website
a. IP address
b. Location data (global)
c. Browser and device data
d. Data about your use of our website
When you contact us
a. First and last name
b. E-mail address
c. Telephone number
d. Content of the message
When you register an event or fill in a form
a. First and last name
b. E-mail address
c. Telephone number
d. Any additional information you provide yourself
3. How do we obtain your data?
We receive personal data directly through you, for example when you fill in a form or contact us.
We receive personal data automatically via cookies and similar techniques during the use of our website.
4. Why do we process personal data?
We only process personal data when there is a valid legal basis for doing so.
Contact us
When you send us an e-mail or fill in a contact form, we process your details to contact you and deal with your question or request.
Basis: legitimate interest or execution of a request
Retention period: maximum 6 months after the contact has been completed, unless a longer retention period is necessary.
Event and requests
When you register an event or request information, we use your data to process the request and contact you.
Basis: execution of an agreement or legitimate interest.
Retention period: as long as necessary for processing the request.
Website analysis and improvement
We use analytical cookies to gain insight into the use of our website and to improve the website, using Google Analytics 4 (GA4). Where possible, we have applied privacy-friendly settings, such as:
- IP anonymisation;
- limited data sharing;
- appropriate retention periods.
We set analytical cookies only after you have given your consent, unless a cookie has no or limited impact on your privacy.
Basis: consent.
5. Cookies
Our website uses cookies and similar techniques. A cookie is a small text file that is stored on your device when you visit a website.
Functional cookies
Functional cookies are necessary for the website to function properly. No permission is required for these cookies.
Analytical cookies
We use analytical cookies to collect information about the use of our website. This data helps us to improve the website, which we use for this purpose:
- Google Analytics 4
Analytical data are not kept longer than necessary for the purpose for which they were collected.
Social media and external content
Our website may contain links, social media buttons or embedded content from external platforms, such as:
- YouTube
These parties may place cookies and process personal data when you use their services. We recommend consulting the privacy statements of these parties.
Managing or deleting cookies
You can delete or deactivate cookies via your browser settings. Please note that this may affect the functionality of the website. More information can be found via: ConsuWijzer - explanation on cookies
6. With whom do we share personal data?
We only share personal data when necessary for our services or when we are required to do so by law. We may share personal data with:
- hosting and website suppliers;
- IT and server administrators;
- analysis and cookie providers;
- local VVV organisations for handling specific local requests;
- Other processors that perform services on our behalf.
We conclude processing agreements with parties who process personal data on our behalf when required by law.
7. International transfer
Some of our service providers, such as Google or social media platforms, may process personal data outside the European Economic Area (EEA). When personal data is processed outside the EEA, we ensure that appropriate safeguards are in place, for example through Standard Contractual Clauses (SCCs) or an adequacy decision by the European Commission.
8. How do we secure personal data?
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or other forms of unlawful processing.
9. Your rights
You have the right to:
- view your personal data;
- have your details corrected;
- have your details removed;
- object to processing;
- limit processing;
- withdraw your consent;
- transfer your details to another party.
Would you like to exercise your rights? Please contact us at e.wassenaar@laagholland.com. We will respond as quickly as possible, at the latest within one month.
10. Complaints
Do you have a complaint about how we handle personal data? If so, please contact us. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
11. Changes to this privacy statement
We may amend this privacy statement from time to time, for example if legislation or our services change. The most up-to-date version is always on our website. We recommend consulting this statement regularly.